FAQs: Tickets and travel documents

You will be sent your airline reference in advance of travel with instructions on how to check in for your flight. Help with checking-in for your flight can be found here.

As a Group Tour Operator, we often book several different customers onto a flight in one group reservation. When checking in for your flight, you may notice that other passengers have not filled in their advance passenger information (API). This may result in a delay in printing your own boarding passes.

Most airlines allow you to store your boarding pass on their mobile app. We would encourage you to download your airlines mobile app to store your boarding card. In line with our sustainability values and for customer security, we are unable to print and post boarding cards on your behalf.

Approximately 7-10 days before your departure date you'll receive your final travel details by email. These will include everything you'll need to know before you travel. If you have booked through a travel agent, your final travel details will be sent to your agent.

For concerts, your event tickets will be given out by the Tour Manager or coach driver once you have arrived at your destination.

For Wimbledon, event tickets are all digital and you'll receive instructions closer to your date.

For Ocean Cruises, you'll be contacted by our partners at Ambassador Cruise Line or Fred Olsen. Cruise Line when you are able to check in for your cruise.

Most airlines now operate a ticketless system. You'll simply need to check-in online, use the airlines mobile app or present your passport at the airport. You will not be sent any tickets, unless you are travelling by Eurostar.

Yes, it is a condition of booking that all people travelling with us have suitable travel insurance.

Travel insurance (or holiday insurance) is a precaution. When going on holiday you invest money in your trip: from your package, your luggage and parking — not to mention your health too.

While no one wants to think about worst-case scenarios on holiday, it is worth having a safety net in place should something go wrong down the line that could potentially leave you out of pocket. That's why it's important to have the best travel insurance for your own specific needs.

That’s why we at Newmarket Holidays have partnered with Holiday Extras to offer you comprehensive and competitive travel insurance.

Whether you need a single trip or annual travel insurance policy, or maybe you're setting sail — Holiday Extras have a wide array of comparable cover level options for you to choose from. Investing in your travel insurance with Holiday Extras will mean you will also benefit from Newmarket Holiday’s flexible booking policy, details of which can be found here.

To receive a quote and book your insurance, below are the ways you can do that.

• Through the web: Visit Holiday Extras insurance page here
  Over the phone: Call Holiday Extras on 0333 038 9865, explaining you have been referred by Newmarket Holidays ref V7812.

You do not need to give us your insurance details before you travel. Providing you have adequate travel insurance, this is all that matters! We recommend you take a copy of your travel insurance policy with you on holiday.

Passports are required on all holidays outside of the United Kingdom. Even then, we recommend taking your passport.

Passport requirements have changed since the UK's withdrawal of the European Union. Your passport must be valid for a minimum of three months from the date of return to the UK and must also be less than ten years old on the day after you leave the UK.

Travellers are currently urged not to leave passport applications to the last minute. The UK Passport Office is advising that new applications and renewals can take up to 10 weeks to process at present.

You must ensure you have all adequate entry requirements for your chosen holiday destination, including visas. As an example, for the USA all customers must apply for an ESTA. For India, all British Citizens currently require an e-visa and this can take time to process, so ensure you have adequate time before departure to obtain this. Please familiarise yourself with requirements here https://www.gov.uk/foreign-travel-advice 

There is some useful information here about the ID required for customers flying with easyJet here

There are three possible reasons why you might not receive an email from us that you were expecting:

1. An incorrect email address
The most common problem is a simple typing mistake - either spelling errors, or "co.uk" instead of ".com" etc. To check the email address we have for you, simply sign in to our online booking management system ('Manage My Booking') and go to the 'Change my personal details' page. If you change the email address here, a 'Booking Update' email will be sent to the address you've entered.

Click here to visit Manage My Booking.

2. Email filters set too high
Particularly common with Hotmail and BT Internet accounts, this makes your email account filter out all automatically generated email - including ones from us. Try temporarily switching off or lowering the setting on your 'junk mail' or 'spam' filter. Alternatively, you can add our addresses,reservations@newmarketholidays.co.uk and noreply@newmarketholidays.co.uk, to your email Contacts or Safe List.

3. An unaccountably lost email
This isn't very common, but if it does seem to be happening and nothing else has worked, please give our Customer Services Department a call on 0330 160 7707 (calls charged at local rate).

We send Confirmation Invoices & ATOL Certificates after you have made your booking, within 24 hours of your reservation being confirmed. There is no need to chase us for these, they will be with you within this time period, sent to the email address provided to us at the time of booking.