Tour Managers
Resort-based, freelance opportunities
The opportunity
For our customers, discovering and exploring the world’s must-see, must-do destinations on a vast range of carefully crafted, tremendous value holidays with one of the UK’s most respected, independent escorted tour operators is made even more special by our fantastic tour managers. Following a particularly challenging period for the travel industry, we are now seeing a very material growth in demand from our customers to see the world again so we’re eager to grow our team of Tour Managers with passionate tour leaders with extensive knowledge and experience, to bring their personality and expertise to our tours. We currently have opportunities to lead our customers at our events (Wimbledon, Edinburgh Tattoo and Andre Rieu concerts) and on all our European tours (specifically interested if you have led tours in Portugal, Spain, and Italy). In addition, we are looking for highly experienced Tour Managers who have led Solo and Premier groups.
What you'll be doing
Travelling the world with an award-winning escorted tour operator is a fantastic opportunity for a Tour Manager. But it IS hard work and it certainly comes with responsibilities and high expectations. In addition to adding colour and life to our amazing itineraries by sharing knowledge of history, culture and people of the destination, you also liaise with the hoteliers and other local suppliers to take care of small logistical arrangements that may arise. You’ll be friendly and approachable to customers. It’s important to us that each tour manager shows their own personality and adds their own kind of sparkle to managing a tour, always with intention to ensure our customers enjoy their holiday, and with the tour manager ready to assist should something not meet their expectations. Going the extra mile is second nature for this special kind of travel expert. You will be the face of Newmarket Holidays, embodying our commitment to exceptional customer service.
Who you are
You’ll have previous experience of tour management, fantastic destination knowledge and always open to learning more. You’ll need great listening and questioning skills, and be a natural when it comes to excellent planning and organisation. You’ll have bundles of self-confidence, be articulate and be adept at recognising the needs and tone of different groups of customers, adapting style of delivery, as necessary. You will be a natural problem solver. You’ll also enjoy good health and personal physical fitness to cope with the demands of the job and the, sometimes long, working hours.
Join us!
Sound like the kind of opportunity and place to work that you’re looking for? Please send your CV with a brief covering note about your salary expectations and notice period to TM@newmarketholidays.co.uk
No agencies, please.
As an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.